CURATEDSTORY: Where Pets Feel at Home At CURATEDSTORY, we believe that pets are not just companions; they are family. Our journey began with a simple idea: to create a collection of high-quality pet products that enhance the bond between pets and their owners. With love and passion at the core of our mission, we set out to curate a range of items that cater to the unique needs of every pet.
At FrankMarketFinds, we highly value feedback from our dear customers. Your insights help us not only improve but also exceed your expectations. We are committed to delivering quality and refining our products and services to better serve you.
Know About Policy
At FrankMarketFinds, we aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy, we offer a return and exchange service under the following terms:
1. Eligibility for Returns & Exchanges
Returns: Items can be returned within [7-15 days] of receiving the product. The item must be unused, in its original packaging, and include all original tags and accessories.
Exchanges: If you receive a defective product or an item that does not match your order, you may request an exchange within [7-15 days].
2. Return & Exchange Process
Submit a Request: To initiate a return or exchange, please contact us through our “Return & Exchange” page, explaining the reason for the request and attaching relevant images if necessary.
Review & Approval: We will review your request within [7-15 business days] and provide instructions on how to proceed via email.
Returns: Once approved, you will need to ship the item back to us. Return shipping costs are covered by [the buyer/seller]. Refunds will be processed within [7-15 business days] after receiving and inspecting the item.
Exchanges: Once approved, a replacement item will be shipped to you within [7-15 business days].
3. Items Not Eligible for Return/Exchange
Customized or personalized items
Sale or discounted items (unless faulty)
Hygienic products (such as pet hygiene items) that have been opened
4. Refund Information
Method: Refunds will be issued to the original payment method.
Timeline: Refunds will be processed within [7-15 business days] after we receive and inspect the returned item. The time for funds to reflect may vary depending on your payment provider.
5. Important Information
Unauthorized returns will not be accepted.
Items must be packed securely to avoid damage during shipping.
6. Contact Us
If you have any questions or need assistance, please feel free to contact us:
Email: [frankmarketfinds@hotmail.com]
Phone: [+44 7474035669]
Working Hours: [Monday to Friday, 9:00 AM – 6:00 PM]
Enhance the lives of pets and their owners by providing high-quality, innovative products that promote health, happiness, and convenience.
To be the leading provider of pet products that inspire a joyful and healthy lifestyle for pets and their families around the world.
